Online demos

Corporate

Main office - EMEA

Bordeaux

3, Impasse Rudolf Diesel, Bât. A
BP 50227
33708 Mérignac Cedex
France


+33 (0)5 56 13 37 77
FRBOR.3d_info@thermofisher.com

Main office - Americas

Houston

16700 Park Row Drive
Houston TX 77084
USA



+1 (713) 375 1313
FRBOR.3d_info@thermofisher.com/a>

Sales

Americas

Houston

Robert Flores
+1 713 375 1325
robert.flores1@thermofisher.com

China

Shanghai

Eric Ho
+86 21 8012 5200 x75726
eric.ho@thermofisher.com

EMEA, India

Bordeaux

Aude Cotreuil
+33 (0)5 56 13 37 77
aude.cotreuil@thermofisher.com

Japan

Tokyo

Susumu Baba
+81 (0)3 3740 0970
susumu.baba@thermofisher.com

Rest of Asia / Pacific

Tokyo

Morgan Mariano
+81 (0)3 3740 0986
morgan.mariano@thermofisher.com

Support

Technical support

Our Technical Support Team is available to help you quickly solve a technical issue, and reply to your questions. Please include your Open Inventor Toolkit license serial number when contacting the technical support group.

Please note that our Technical Support service is tied to our Maintenance Service — More information about Open Inventor Toolkit Maintenance Service

Worldwide technical support

FRBOR.3d_hotline@thermofisher.com

Reporting a problem

Please provide the following minimum information:

  • Open Inventor Toolkit version: e.g. Open Inventor Toolkit 9.8
  • Language: e.g. C++
  • Operating System: e.g. Windows 7
  • Compiler/IDE version: e.g. Visual Studio 2015
  • Graphics board: e.g. NVIDIA GeForce GTX 1050

For faster response, please consider that (in most cases) we cannot begin an investigation until we can reproduce the problem! Investigation will go a lot faster if you are able to provide a:

  • Small test program, or
  • .iv file
that reproduces the problem.

Licensing

Open Inventor Toolkit development and runtime licenses are managed by license keys. Once you have purchased your Open Inventor Toolkit licenses, please use the link below to Request your License Keys.

Request license

If you are using node-locked licenses, attached to a specified computer, and wish to transfer them to another computer, please use the link below to request your license transfer.

Transfer license

Please read the Open Inventor Toolkit Licensing documentation for detailed information.

For any questions please contact:
FRBOR.3d_hotline@thermofisher.com
+33 556 133 777