Online demos

EMEA

Bordeaux

39 Rue d'Armagnac
Quai 8.2, Bât E2
33800 Bordeaux
France


+33 (0) 556 133 777
FRBOR.3d_info@thermofisher.com

Americas

Hillsboro

5350 NE Dawson Creek Drive
Hillsboro, OR 97124
United States
USA



+1 503 726 7500
FRBOR.3d_info@thermofisher.com

Main office – Asia/Pacific

Shanghai

Building 8 & 9, No. 399
Shengxia Road
Zhangjiang Hi-Tech Park
Pudong New Area
Shanghai 201210 - China

+86 (21) 8012 5200
FRBOR.3d_info@thermofisher.com

Support

Technical support

Our Technical Support Team is available to help you quickly solve a technical issue, and reply to your questions. Please include your Open Inventor Toolkit license serial number when contacting the technical support group.

Please note that our Technical Support service is tied to our Maintenance Service — More information about Open Inventor Toolkit Maintenance Service

Worldwide technical support

FRBOR.3d_hotline@thermofisher.com

Reporting a problem

Please provide the following minimum information:

  • Open Inventor Toolkit version: e.g. Open Inventor Toolkit 9.8
  • Language: e.g. C++
  • Operating System: e.g. Windows 7
  • Compiler/IDE version: e.g. Visual Studio 2015
  • Graphics board: e.g. NVIDIA GeForce GTX 1050

For faster response, please consider that (in most cases) we cannot begin an investigation until we can reproduce the problem! Investigation will go a lot faster if you are able to provide a:

  • Small test program, or
  • .iv file
that reproduces the problem.

Licensing

Open Inventor Toolkit development and runtime licenses are managed by license keys. Once you have purchased your Open Inventor Toolkit licenses, please use the link below to Request your License Keys.

Request license

If you are using node-locked licenses, attached to a specified computer, and wish to transfer them to another computer, please use the link below to request your license transfer.

Transfer license

Please read the Open Inventor Toolkit Licensing documentation for detailed information.

For any questions please contact:
FRBOR.3d_hotline@thermofisher.com
+33 556 133 777